Incident: Cloud Servers (Next Generation) (Cloud Servers | 8GB General Purpose Builds Failing | IAD Region)

Published?
Yes
Maintenance?
No
Vendor
Rackspace
As of
July 16, 2015 18:38
Reported By
Vendor
Tags
server
Description
Unresolved: We are investigating reports of General Purpose 8GB builds failing in the IAD region. At this time, customers may experience build failures for new Cloud Server instances in the affected region.
25 Jul 17:09 UTC
api

 Incident: Cloud Files (Resolved: Cloud Files | Capacity Issues Resulting in Performance Degradation | DFW, ORD, IAD, LON)

Resolved: On 25 July, as of 11:37 CDT, our Cloud Files engineers confirmed that the capacity issues causing performance degradation for our Cloud Files product have been resolved.

During this time, customers may have encountered delayed response times when interacting with the Cloud Files product as well as related products which store data in these regions.

If you have any further questions, please contact a member of your support team.

24 Jul 10:27 UTC
api

 Incident: Cloud Servers (Next Generation) (NextGen Cloud Servers | Potential Capacity Issues, 8GB General Purpose Builds | LON & IAD Region)

Unresolved: Our Cloud teams are aware of potential capacity issue impacting new 8GB General Purpose builds in the IAD & LON regions.

At this time, customers will receive errors when attempting to create new 8GB General Purpose builds in the LON region.

8GB General Purpose builds are available in the IAD region, however there remains the possibility that customer may encounter errors when creating builds of that type in the IAD region.

Our team is working to bring additional capacity online. We will provide additional updates as information becomes available, and appreciate your patience during this time. If you have any further questions, please contact a member of your support team.

17 Jul 16:16 UTC
server

 Incident: Cloud Servers (Next Generation) (NextGen Cloud Servers | Potential Capacity Issues, 8GB General Purpose Builds | IAD Region)

Unresolved: Our Cloud teams are aware of potential capacity issue impacting new 8GB General Purpose builds in the IAD region. At this time, 8GB General Purpose builds are available, however there remains the possibility that customer may encounter errors when creating builds of that type in the IAD region . Our team is working to bring additional capacity online. We will provide additional updates as information becomes available, and appreciate your patience during this time. If you have any further questions, please contact a member of your support team.

16 Jul 19:42 UTC
server

 Incident: Cloud Servers (Next Generation) (NextGen Cloud Servers | Depleted Capacity, 8GB General Purpose Builds | IAD Region)

Unresolved: Our Cloud teams are aware of a capacity issue impacting new 8GB General Purpose builds in the IAD region. During this time, customers will receive errors when attempting to create new 8GB General Purpose builds in the IAD region. Our team is working to bring additional capacity online. We will provide additional updates as information becomes available, and appreciate your patience during this time. If you have any further questions, please contact a member of your support team.