Incident: Cloud Servers (Next Generation) (Resolved: NextGen Cloud Servers | IAD Region)

Published?
Yes
Maintenance?
No
Vendor
Rackspace
As of
July 10, 2015 14:42
Reported By
Vendor
Tags
api
Description
Resolved: As of 09:00 CDT, our Cloud Servers engineers have resolved all remaining impact from this issue. We appreciate your patience as we worked to resolve this incident. If you have any further questions or concerns, please contact a member of your support team.
10 Jul 13:46 UTC
api

 Incident: Cloud Servers (Next Generation) (NextGen Cloud Servers | IAD Region)

Unresolved: At this time, our Cloud Servers engineers are working to resolve impact to approximately five customers that are still affected by this issue. We will continue to provide updates as information becomes available.

10 Jul 10:57 UTC
api

 Incident: Cloud Servers (Next Generation) (NextGen Cloud Servers | IAD Region)

Unresolved:

On 10 July, at approximately 02:30 CDT, engineers began working to correct an issue affecting a subset of NextGen servers in the IAD region.

They are continuing to work on restoring access to the few remaining instances that are still affected. During this time, a portion of Cloud server instances in the affected region are inaccessible, and some customers may receive delayed ticket communication regarding their instance.

Additionally, RackConnect and AutoScale were affected in the IAD region.

With AutoScale, customers may have experienced scheduled events being delayed, intermittent API errors, and an inability to make scaling changes from 02:32 to 05:20 CDT .

With RackConnect, customers may have experienced delayed build times from 02:32 to 03:13 CDT.

If you have any further questions, please contact a member of your support team.