Cloud Servers (Next Generation) (NextGen Cloud Servers | Custom Images Failing | LON - ORD - DFW)

Published?
Yes
Maintenance?
No
Vendor
Rackspace
As of
June 11, 2015 14:59
Reported By
Vendor
Tags
network
Description
Unresolved: Our Cloud engineers are continuing work to resolve impact from this issue. During this time, customers may continue to experience failures when attempting to capture and upload image snapshots in the DFW, ORD, and LON regions.
11 Jun 17:05 UTC
network

 Cloud Servers (Next Generation) (Resolved: NextGen Cloud Servers | Custom Images Failing | LON - ORD - DFW)

Resolved: Our Cloud engineering teams deployed an emergency maintenance to resolve this issue as of 11:59 CDT. Customers are no longer experiencing failures when uploading image snapshots.

We appreciate your patience as we worked to resolve this issue. If you have any further questions or concerns, please contact a member of your support team.

11 Jun 12:36 UTC
network

 Cloud Servers (Next Generation) (NextGen Cloud Servers | Custom Images Failing | LON - ORD - DFW)

Unresolved: Our Cloud engineers have identified an issue impacting custom image snapshot creation in the LON, ORD, and DFW regions. During this time, customers may experience failures when creating custom images or capturing snapshots in the affected regions. We will provide additional updates as information becomes available.

11 Jun 11:49 UTC
network

 Cloud Servers (Next Generation) (NextGen Cloud Servers | Images Failing | LON - ORD - DFW)

Unresolved: Our engineers are working to resolve an issue causing images to fail for NextGen Cloud servers in the LON, ORD, and DFW regions. Customers may experience a high rate of failures when attempting to create an image in the affected regions until the issue is resolved.

If you have any further questions, please contact a member of your support team.