rackspace 21 Aug 20:00 UTC

Maintenance: Cloud Sites DFW Datacenter Maintenance - Starting September 1 Tech Type: Storage, MySQL/MariaDB 10, MSSQL, PHP 5.6, DNS, etc (Good)

Beginning September 1, 2015 Cloud Sites will be performing upgrades on its DFW datacenter. These upgrades will present minimal customer disruptions (less than 10 minutes) as technologies are transitioned.

Below is the planned order of events during maintenance, but please note that there may be slight deviations:

1. Storage Synchronization and Changeover

3. Web Synchronization and Changeover

4. IP and DNS Synchronization and Changeover

5. Database Synchronization and Changeover

For a more detailed explanation of our DFW maintenance, please visit our Knowledge Center.

http://www.rackspace.com/knowledge_center/article/important-scheduled-maintenance-dfw-environment-migration

Thank you for your patience during this event.

If you have any questions or concerns in regards to this maintenance, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

rackspace 20 Aug 23:33 UTC

Incident: Cloud Big Data (Cloud Big Data | IP Unavailability | IAD) (Good)

Resolved: Hello,

On 20 August, between 15:46 CDT and 18:18 CDT, our cloud engineers identified and resolved an issue impacting a subset of new builds within the IAD data center. During this time, customers may have experienced error messages when creating new instances in the affected region.

If you have any further questions, please contact a member of your support team.

Regards,

Rackspace

rackspace 20 Aug 22:13 UTC

Incident: Cloud Big Data (Cloud Big Data | IP Unavailability | IAD) (Investigating)

Unresolved: On 20 August, at approximately 15:46 CDT, our cloud engineers became aware of an issue impacting new builds in IAD region. During this time, customers may experience error messages when creating new instances in the affected region.

We appreciate your patience as we worked to resolve this issue. If you have any further questions, please contact a member of your support team.

rackspace 18 Aug 15:57 UTC

Maintenance: Next Gen Cloud Servers | SYD | Starting on Tuesday, August 18th at 10:00 AM CDT (Good)

The Rackspace Open Cloud system engineers will perform a priority maintenance to the control infrastructure of our Next Generation Cloud Servers regions during the following dates and times:

CHG0056417 - SYD Region - Aug 18th from 10:00 AM - 11:00 PM CDT (Aug 19th from 1:00 AM - 2:00 AM AEST)

During these times, customers accessing management level services (public APIs for these regions) may experience errors for couple of seconds. This includes requests sent from the MyCloud Control Panel as well as those sent to the Next Gen Cloud Servers API directly (First Gen Cloud Servers management will not be affected).

This maintenance will NOT pose any impact to existing Next Gen Cloud Servers under your account which are located in this region. However, certain operations being performed during this period may be interrupted (such as server builds, resizes, or snapshots). Customers are urged to perform these operations before or after this maintenance event.

If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407

rackspace 17 Aug 19:36 UTC

Maintenance: Next Gen Cloud Servers, Cloud Networks | HKG LON ORD DFW IAD | Starting on Tuesday, Aug 17th at 10:00 AM CDT (Good)

The Rackspace Open Cloud system engineers will perform priority maintenance to the control infrastructure of our Next Generation Cloud Servers and Cloud Networks regions per the following dates and times:

CHG0056219 - HKG - Aug 17, 2015 10 AM to 3 PM CDT (Aug 17, 2015 11 PM to Aug 18, 2015 4 PM HKT)

CHG0056225 - IAD - Aug 17, 2015 9 PM to Aug 18, 2015 3 AM CDT

CHG0056222 - LON - Aug 18, 2015 4 PM to 9 PM CDT (Aug 18, 2015 10 PM to Aug 19, 2015 3 AM BST)

CHG0056404 - ORD - Aug 19, 2015 10 PM to Aug 20, 2015 3 AM CDT

CHG0056403 - DFW - Aug 20, 2015 10 PM to Aug 21, 2015 3 AM CDT

This impacts customers' ability to utilize the API directly as well as make networking changes to through the Cloud Servers account via Reach (mycloud.rackspace.com). This typically means that new Cloud Servers builds will go into error and new Cloud Networks creation requests will fail while Neutron related services are unavailable.

If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

rackspace 14 Aug 22:06 UTC

Incident: Cloud Sites (Cloud Sites - Storage Latency) (Good)

Resolved: There have been no further reports of latency since we have repaired the identified issue. As such this issue has been completely resolved.If you have any further questions regarding this, please contact your support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

rackspace 14 Aug 21:00 UTC

Incident: Cloud Sites (Cloud Sites - Storage Latency) (Investigating)

Unresolved: We have identified and repaired an issue causing intermittent delays for customers trying to access some sites hosted in the ORD datacenter. While latency is under control at this moment, we are continuing to monitor the situation.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

rackspace 09 Aug 16:41 UTC

Incident: Cloud Files (Cloud Files | API Performance Degraded | LON) (Good)

Resolved: On 09 August 2015, between approximately 13:44 and 15:23 UTC, the Cloud Files API in the LON region began experiencing intermittent, degraded performance.

Thank you for your patience while engineers worked to resolve this issue. If you have any questions, please contact a member of your support team

rackspace 09 Aug 02:37 UTC

Incident: Cloud Files (Cloud Files | API Performance Degraded | LON) (Investigating)

Unresolved: On 09 August, at approximately 00:45 UTC, the Cloud Files API in the LON region began experiencing degraded performance. Thank you for your patience while engineers work to resolve this issue. If you have any questions, please contact a member of your support team.

rackspace 30 Jul 21:39 UTC

Maintenance: Cloud Orchestration | All Regions | August 11th, 2015 to August 13th, 2015 (Good)

The Rackspace Cloud Orchestrations engineers will be performing a scheduled maintenances on customer templates starting on August 11th 2015 and continuing through August 13th 2015.

Here is the list of change windows, broken down by region:

HKG - CHG0055854 - Aug 11, 10:00 AM to 11:00 AM CDT (Aug 11, 11:00 PM to Aug 12, 12:00 AM HKT)

SYD - CHG0055848 - Aug 11, 12:00 PM to 1:00 PM CDT (Aug 12, 3:00 AM to 4:00 AM AEST)

LON - CHG0055849 - Aug 11, 4:00 PM to 5:00 PM CDT (Aug 11, 10:00 PM to 11:00 PM BST)

IAD - CHG0055850 - Aug 12, 10:00 PM to 11:00 PM CDT (Aug 12, 11:00 PM to Aug 13,12:00 AM EDT)

ORD - CHG0055851 - Aug 12, 11:00 PM to Aug 13, 12:00 AM CDT

DFW - CHG0055853 - Aug 13, 12:00 AM to 1:00 AM CDT

During these maintenances, customers will not be able to create, update, or delete stacks via the Orchestration section of the Cloud Control Panel or the Orchestration API for a period of up to 30 minutes in the affected region. Existing stacks will not be affected.

We sincerely apologize for the inconvenience. If you have any further questions please feel free to contact a member of our support team.

rackspace 30 Jul 18:42 UTC

Incident: Cloud Servers (Next Generation) (Resolved: Cloud Servers | PrivateNet Connectivity Issue, Cells B0004 and B0008 | LON3) (Good)

Resolved: On 30 July, from approximately 08:00 to 12:30 CDT, engineers worked to resolve an issue impacting PrivateNet connectivity for a subset of customers in the LON region. The PrivateNet environment exists behind customer devices and allows private server to server communication.

Thank you for your patience during this time. If you have any questions, please contact a member of your support team.

rackspace 30 Jul 16:37 UTC

Incident: Cloud Servers (Next Generation) (Cloud Servers | PrivateNet Connectivity Issue, Cells B0004 and B0008 | LON3) (Investigating)

Unresolved: Our engineers are aware of an issue impacting PrivateNet connectivity for a subset of customers in the LON region. The PrivateNet environment exists behind customer devices and allows private server to server communication. PublicNet and ServiceNet connectivity is not impacted.

Thank you for your patience as engineers work to resolve this issue. If you have any questions, please contact a member of your support team.

rackspace 29 Jul 21:59 UTC

Maintenance: CHG0056008 | Next Gen Cloud Servers | ORD | Thursday, July 30th at 10:00 PM to 11:00 PM CDT (Good)

The Rackspace Open Cloud system engineers will perform a priority maintenance to the control infrastructure of our Next Generation Cloud Servers ORD region during the following dates and time:

Thursday, July 30th from 10:00 - 11:00 PM CDT

During this time, customers accessing management level services (public API or control panel) may experience errors for a period of up 5 minutes. This includes requests sent from the MyCloud Control Panel as well as those sent to the Next Gen Cloud Servers API directly (First Gen Cloud Servers management will not be affected).

If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

rackspace 25 Jul 17:09 UTC

Incident: Cloud Files (Resolved: Cloud Files | Capacity Issues Resulting in Performance Degradation | DFW, ORD, IAD, LON) (Good)

Resolved: On 25 July, as of 11:37 CDT, our Cloud Files engineers confirmed that the capacity issues causing performance degradation for our Cloud Files product have been resolved.

During this time, customers may have encountered delayed response times when interacting with the Cloud Files product as well as related products which store data in these regions.

If you have any further questions, please contact a member of your support team.

rackspace 24 Jul 10:27 UTC

Incident: Cloud Servers (Next Generation) (NextGen Cloud Servers | Potential Capacity Issues, 8GB General Purpose Builds | LON & IAD Region) (Investigating)

Unresolved: Our Cloud teams are aware of potential capacity issue impacting new 8GB General Purpose builds in the IAD & LON regions.

At this time, customers will receive errors when attempting to create new 8GB General Purpose builds in the LON region.

8GB General Purpose builds are available in the IAD region, however there remains the possibility that customer may encounter errors when creating builds of that type in the IAD region.

Our team is working to bring additional capacity online. We will provide additional updates as information becomes available, and appreciate your patience during this time. If you have any further questions, please contact a member of your support team.

rackspace 23 Jul 15:36 UTC

Incident: Cloud Sites (Service disruption) (Good)

Resolved: At about 9:00am CST, Cloud Sites experienced an issue causing website connectivity and disruption due to a network configuration update. Our engineers quickly took action to resolve the issue and all systems were restored as of approximately 9:18am CST. We greatly apologize for the inconvenience to you and your customers.

Please contact a member of support if you have further questions or concerns.

rackspace 23 Jul 14:27 UTC

Incident: Cloud Sites (Service disruption) (Investigating)

Unresolved: A networking issue caused the recent connectivity issues in our datacenters. We have identified the cause and are continuing to monitor to ensure stability.

rackspace 17 Jul 16:16 UTC

Incident: Cloud Servers (Next Generation) (NextGen Cloud Servers | Potential Capacity Issues, 8GB General Purpose Builds | IAD Region) (Investigating)

Unresolved: Our Cloud teams are aware of potential capacity issue impacting new 8GB General Purpose builds in the IAD region. At this time, 8GB General Purpose builds are available, however there remains the possibility that customer may encounter errors when creating builds of that type in the IAD region . Our team is working to bring additional capacity online. We will provide additional updates as information becomes available, and appreciate your patience during this time. If you have any further questions, please contact a member of your support team.

rackspace 16 Jul 19:42 UTC

Incident: Cloud Servers (Next Generation) (NextGen Cloud Servers | Depleted Capacity, 8GB General Purpose Builds | IAD Region) (Investigating)

Unresolved: Our Cloud teams are aware of a capacity issue impacting new 8GB General Purpose builds in the IAD region. During this time, customers will receive errors when attempting to create new 8GB General Purpose builds in the IAD region. Our team is working to bring additional capacity online. We will provide additional updates as information becomes available, and appreciate your patience during this time. If you have any further questions, please contact a member of your support team.

rackspace 16 Jul 18:38 UTC

Incident: Cloud Servers (Next Generation) (Cloud Servers | 8GB General Purpose Builds Failing | IAD Region) (Investigating)

Unresolved: We are investigating reports of General Purpose 8GB builds failing in the IAD region. At this time, customers may experience build failures for new Cloud Server instances in the affected region.

rackspace 10 Jul 14:42 UTC

Incident: Cloud Servers (Next Generation) (Resolved: NextGen Cloud Servers | IAD Region) (Good)

Resolved: As of 09:00 CDT, our Cloud Servers engineers have resolved all remaining impact from this issue. We appreciate your patience as we worked to resolve this incident. If you have any further questions or concerns, please contact a member of your support team.

rackspace 10 Jul 13:46 UTC

Incident: Cloud Servers (Next Generation) (NextGen Cloud Servers | IAD Region) (Investigating)

Unresolved: At this time, our Cloud Servers engineers are working to resolve impact to approximately five customers that are still affected by this issue. We will continue to provide updates as information becomes available.

rackspace 10 Jul 10:57 UTC

Incident: Cloud Servers (Next Generation) (NextGen Cloud Servers | IAD Region) (Investigating)

Unresolved:

On 10 July, at approximately 02:30 CDT, engineers began working to correct an issue affecting a subset of NextGen servers in the IAD region.

They are continuing to work on restoring access to the few remaining instances that are still affected. During this time, a portion of Cloud server instances in the affected region are inaccessible, and some customers may receive delayed ticket communication regarding their instance.

Additionally, RackConnect and AutoScale were affected in the IAD region.

With AutoScale, customers may have experienced scheduled events being delayed, intermittent API errors, and an inability to make scaling changes from 02:32 to 05:20 CDT .

With RackConnect, customers may have experienced delayed build times from 02:32 to 03:13 CDT.

If you have any further questions, please contact a member of your support team.

rackspace 09 Jul 23:13 UTC

Incident: Cloud Databases (Resolved: Cloud Datastores API Unavailable | DFW1 ) (Good)

Resolved: On 9 July, between 17:00 CDT and 17:45 CDT, Cloud engineers worked to resolve an issue affecting Cloud Database instances in the DFW data center. During time of impact, customers may have experienced errors when attempting to perform actions within the Cloud Control Panel or directly via API in the DFW region. This would have included listing, building, re-sizing and other control plane actions.

If you have any further questions, please contact a member of your support team.

rackspace 26 Jun 14:48 UTC

Incident: Cloud Servers (Next Generation) (Resolved: Cloud Servers | Standard Flavor Build Delays | ORD) (Good)

Resolved: On 26 June, from approximately 07:54 to 09:32 CDT, an issue was impacting a subset of new Standard Flavor builds within the ORD region. During the time of impact, customers attempting to create new Standard builds may experience delays or failures.

We appreciate your patience as engineers worked to resolve this issue. If you have any further questions, please contact a member of your support team.

rackspace 26 Jun 13:34 UTC

Incident: Cloud Servers (Next Generation) (Cloud Servers | Standard Flavor Build Delays | ORD) (Investigating)

Unresolved: At approximately 07:54 CT, our Cloud Servers engineers became aware of an issue impacting a subset of new Standard Flavor builds within the ORD region. During this time, customers attempting to create new Standard builds may experience delays or failures.

We appreciate your patience as we work to resolve this issue. If you have any further questions, please contact a member of your support team.

rackspace 24 Jun 17:53 UTC

Incident: Cloud DNS (Resolved: Cloud DNS | API Endpoint Unavailable | ORD) (Investigating)

Resolved: Our engineers are investigating an issue impacting Cloud DNS API endpoint for customers. During this time, customers will not be able to create, update, or delete DNS objects in the API. This issue does not impact the ability to resolve records.

We appreciate your patience during this time, and will provide additional updates as information becomes available.

If you have any further questions, please contact a member of your support team.

rackspace 24 Jun 18:01 UTC

Incident: Cloud DNS (Resolved: Cloud DNS | API Endpoint Unavailable | ORD) (Good)

Resolved: Our engineers have resolved this issue, customers are now able to create, update, or delete DNS objects in the API. We appreciate your patience during this time, If you have any further questions, please contact a member of your support team.

rackspace 11 Jun 17:05 UTC

Cloud Servers (Next Generation) (Resolved: NextGen Cloud Servers | Custom Images Failing | LON - ORD - DFW) (Good)

Resolved: Our Cloud engineering teams deployed an emergency maintenance to resolve this issue as of 11:59 CDT. Customers are no longer experiencing failures when uploading image snapshots.

We appreciate your patience as we worked to resolve this issue. If you have any further questions or concerns, please contact a member of your support team.

rackspace 11 Jun 14:59 UTC

Cloud Servers (Next Generation) (NextGen Cloud Servers | Custom Images Failing | LON - ORD - DFW) (Investigating)

Unresolved: Our Cloud engineers are continuing work to resolve impact from this issue. During this time, customers may continue to experience failures when attempting to capture and upload image snapshots in the DFW, ORD, and LON regions.